Stephen Jansen

IT Support Specialist

Hands-on IT professional with 16 years of hardware and software troubleshooting and direct end-user support across multi-site businesses. Sole IT contact for multiple companies — provisioning equipment, resolving issues, and documenting processes.

Email me

Experience

2020 – Present

Zoltanity · Sault Ste. Marie, ON

Chief Technology Officer

Design, deploy, and administer full business technology stacks
End-to-end CRM, payroll, inventory, and product/warehouse management systems
Government contracts and grants — bidding, administration, reporting
Full community systems for First Nations in Northern Ontario
AI-driven automation for bookkeeping, monitoring, and reporting
Virtualization, backups, and secure remote access (VPN, SSH, MFA)
Hardware and software purchasing, maintenance, updates, and lifecycle
Sole escalation point — diagnosis through documented resolution

2020 – Present

Empowering Digital · Sault Ste. Marie, ON

Chief Technology Officer

Client websites end to end — hosting, domains, DNS, and security (Cloudflare)
Built e-commerce, booking, and payment processing integrations
Social media advertising (Meta Business), analytics, and customer-facing tools
SEO, performance tuning, and uptime monitoring for client sites
Client onboarding, training, and ongoing technical support
End-to-end CRM, payroll, and product/warehouse system integrations
Client support desk (Helpwise), Square POS, and ReservationKey booking systems

2014 – Present

Broers Jansen Wine Bar · Sault Ste. Marie, ON

Co-Founder / Owner-Operator

Built the business from the ground up — concept to opening
Run all daily operations: staffing, scheduling, inventory, vendors
Hire, train, and manage all employees
All accounting in-house — bookkeeping, payroll, tax filings (QuickBooks Online)
All business technology: point of sale, network, security, equipment

References available upon request.